Privacy Policy for Pro Trim Tree Loppers Cairns

Last Updated: 04 October 2024

1. Introduction

Pro Trim Tree Loppers Cairns (“we”, “our”, “us”, or “the Company”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use our services or interact with our website.

By engaging our services or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name, address, email address, and phone number
• Payment information (e.g., credit card details, bank account information)
• Property details related to tree lopping services
• Service history and preferences
• Communications between you and our business
• Photos or videos of work sites (with your permission)

2.2 Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Date and time of access

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

3. How We Collect Information

We collect information through:

• Direct interactions (e.g., when you request a quote or book a service)
• Automated technologies on our website
• Third parties (e.g., credit reporting agencies, with your consent)

4. How We Use Your Information

We use your personal information to:

• Provide and improve our tree lopping services
• Process payments and maintain accounts
• Communicate with you about our services, promotions, and updates
• Respond to your inquiries and provide customer support
• Analyze and improve our business operations and website
• Comply with legal and regulatory obligations
• Protect our rights and property

5. Legal Basis for Processing (for EU/UK residents)

For residents of the European Union or United Kingdom, we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract
• Compliance with a legal obligation
• Our legitimate interests, provided they do not override your fundamental rights and freedoms

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our business operations (e.g., payment processors, IT services)
• Professional advisors (e.g., lawyers, accountants, insurers)
• Government authorities or law enforcement officials, when required by law
• Potential buyers or investors in the event of a business transaction (e.g., merger or acquisition)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Regular security assessments
• Employee training on data protection
• Access controls and authentication measures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

We primarily operate in Australia. If we transfer your information to other countries, we will ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: info@protrimtreelopperscairns.com.

15. Complaints

If you believe we have breached this Privacy Policy or applicable privacy laws, please contact us immediately. If you are not satisfied with our response, you may file a complaint with the Office of the Australian Information Commissioner (www.oaic.gov.au).